Privacy Policy
Last updated: September 17, 2025
At FlexSite, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
1. Information We Collect
1.1 Personal Information
When you create an account or use our services, we collect the following personal information:
Account Information
Email address, first name, last name, and authentication credentials through AWS Cognito
Profile Information
User preferences, completed tours, and account settings stored in your user profile
Contact Information
Name, email, company, and other details provided through our contact forms
Organization Information
Organization name, description, member information, billing details, and subscription data
1.2 Technical Information
We automatically collect certain technical information when you use our platform:
Usage Data
Information about how you interact with our platform, including pages visited, features used, and time spent
Device Information
IP address, browser type, operating system, device identifiers, and user agent strings
Performance Data
Website performance metrics, accessibility scores, SEO data, and error logs for your projects
Project Data
Information about your projects, environments, custom domains, and resource usage
1.3 Content and Communications
We collect content you create and communications you send through our platform:
Chat Conversations
AI chat messages, conversation history, and related metadata for providing support and assistance
Feedback and Support
Bug reports, feature requests, support tickets, and other communications with our team
Marketplace Content
Packs, themes, and other content you create or contribute to our marketplace
2. How We Use Your Information
We use the information we collect for the following purposes:
Service Provision
To provide, maintain, and improve our platform services, including hosting, development tools, and project management
Account Management
To create and manage your account, process payments, and provide customer support
Communication
To send you important updates, notifications, and respond to your inquiries and support requests
Analytics and Improvement
To analyze usage patterns, improve our services, and develop new features
Security and Compliance
To protect against fraud, ensure platform security, and comply with legal obligations
AI and Automation
To provide AI-powered assistance, automated backups, and intelligent recommendations
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
Service Providers
With trusted third-party service providers who assist us in operating our platform (e.g., AWS, Stripe for payments, email services)
Legal Requirements
When required by law, court order, or to protect our rights, property, or safety, or that of our users
Business Transfers
In connection with a merger, acquisition, or sale of assets, with notice to affected users
Consent
With your explicit consent for specific purposes not covered in this policy
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
Encryption
Data is encrypted in transit and at rest using industry-standard encryption protocols
Access Controls
Strict access controls and authentication mechanisms to prevent unauthorized access
Regular Audits
Regular security audits and vulnerability assessments to maintain security standards
Infrastructure Security
Hosted on secure AWS infrastructure with comprehensive security measures
5. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:
Account Data
Retained while your account is active and for a reasonable period after account closure for legal and business purposes
Usage Data
Retained for analytics and service improvement purposes, typically for up to 2 years
Communication Records
Support tickets and communications retained for customer service and legal compliance purposes
Billing Information
Financial records retained as required by law and for accounting purposes
6. Your Rights and Choices
You have certain rights regarding your personal information:
Access and Portability
Request access to your personal information and receive a copy in a portable format
Correction
Request correction of inaccurate or incomplete personal information
Deletion
Request deletion of your personal information, subject to legal and business requirements
Restriction
Request restriction of processing of your personal information in certain circumstances
Objection
Object to processing of your personal information for certain purposes
Withdraw Consent
Withdraw consent for processing based on consent at any time
To exercise these rights, please contact us at support@flexsite.io. We will respond to your request within 30 days.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience and analyze usage:
Essential Cookies
Required for basic platform functionality, authentication, and security
Analytics Cookies
Help us understand how you use our platform to improve our services
Preference Cookies
Remember your settings and preferences for a personalized experience
Cookiebot Integration
We use Cookiebot to manage cookie consent and provide transparency about our cookie usage
You can control cookie preferences through your browser settings or our cookie consent banner. Note that disabling certain cookies may affect platform functionality.
8. International Data Transfers
Your personal information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:
Adequacy Decisions
Transfers to countries with adequate data protection laws
Standard Contractual Clauses
Use of EU-approved standard contractual clauses for transfers
Certification Schemes
Participation in recognized certification schemes and codes of conduct
9. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to have such information removed.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:
Email Notification
Sending an email to the address associated with your account
Platform Notice
Displaying a prominent notice on our platform
Updated Date
Updating the 'Last updated' date at the top of this policy
Your continued use of our services after any changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
General Support: Contact Us Form
Privacy Inquiries: support@flexsite.io
We are committed to resolving any privacy concerns you may have and will respond to your inquiries promptly and thoroughly.