Privacy Policy

At FlexSite, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

1. Information We Collect

1.1 Personal Information

When you create an account or use our services, we collect the following personal information:

• Account Information: Email address, first name, last name, and authentication credentials through AWS Cognito.

• Profile Information: User preferences, completed tours, and account settings stored in your user profile.

• Contact Information: Name, email, company, and other details provided through our contact forms.

• Organization Information: Organization name, description, member information, billing details, and subscription data.

1.2 Technical Information

We automatically collect certain technical information when you use our platform:

• Usage Data: Information about how you interact with our platform, including pages visited, features used, and time spent.

• Device Information: IP address, browser type, operating system, device identifiers, and user agent strings.

• Performance Data: Website performance metrics, accessibility scores, SEO data, and error logs for your projects.

• Project Data: Information about your projects, environments, custom domains, and resource usage

1.3 Content and Communications

We collect content you create and communications you send through our platform:

• Chat Conversations: AI chat messages, conversation history, and related metadata for providing support and assistance.

• Feedback and Support: Bug reports, feature requests, support tickets, and other communications with our team.

• Marketplace Content: Packs, themes, and other content you create or contribute to our marketplace

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To provide, maintain, and improve our platform services, including hosting, development tools, and project management.

• Account Management: To create and manage your account, process payments, and provide customer support.

• Communication: To send you important updates, notifications, and respond to your inquiries and support requests.

• Analytics and Improvement: To analyze usage patterns, improve our services, and develop new features.

• Security and Compliance: To protect against fraud, ensure platform security, and comply with legal obligations.

• AI and Automation: To provide AI-powered assistance, automated backups, and intelligent recommendations.

• Published free-tier sites are publicly accessible and may be indexed by search engines and featured in the FlexSite showcase.

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our platform (e.g., AWS, Stripe for payments, email services).

• Legal Requirements: When required by law, court order, or to protect our rights, property, or safety, or that of our users.

• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users.

• Consent: With your explicit consent for specific purposes not covered in this policy.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: Data is encrypted in transit and at rest using industry-standard encryption protocols.

• Access Controls: Strict access controls and authentication mechanisms to prevent unauthorized access.

• Regular Audits: Regular security audits and vulnerability assessments to maintain security standards.

• Infrastructure Security: Hosted on secure AWS infrastructure with comprehensive security measures.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

• Account Data: Retained while your account is active and for a reasonable period after account closure for legal and business purposes.

• Usage Data: Retained for analytics and service improvement purposes, typically for up to 2 years.

• Communication Records: Support tickets and communications retained for customer service and legal compliance purposes.

• Billing Information: Financial records retained as required by law and for accounting purposes.

6. Your Rights and Choices

You have certain rights regarding your personal information:

• Access and Portability: Request access to your personal information and receive a copy in a portable format.

• Correction: Request correction of inaccurate or incomplete personal information.

• Deletion: Request deletion of your personal information, subject to legal and business requirements.

• Restriction: Request restriction of processing of your personal information in certain circumstances.

• Objection: Object to processing of your personal information for certain purposes.

• Withdraw Consent: Withdraw consent for processing based on consent at any time.

To exercise these rights, please contact us at support@flexsite.io. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and analyze usage:

• Essential Cookies: Required for basic platform functionality, authentication, and security.

• Analytics Cookies: Help us understand how you use our platform to improve our services.

• Preference Cookies: Remember your settings and preferences for a personalized experience.

• Cookiebot Integration: We use Cookiebot to manage cookie consent and provide transparency about our cookie usage.

You can control cookie preferences through your browser settings or our cookie consent banner. Note that disabling certain cookies may affect platform functionality.

8. International Data Transfers

Your personal information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:

• Adequacy Decisions: Transfers to countries with adequate data protection laws.

• Standard Contractual Clauses: Use of EU-approved standard contractual clauses for transfers.

• Certification Schemes: Participation in recognized certification schemes and codes of conduct.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to have such information removed.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Email Notification: Sending an email to the address associated with your account.

• Platform Notice: Displaying a prominent notice on our platform.

• Updated Date: Updating the 'Last updated' date at the top of this policy.

Your continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

General Support: Contact Us Form

Privacy Inquiries: support@flexsite.io

We are committed to resolving any privacy concerns you may have and will respond to your inquiries promptly and thoroughly.